Performance of Microfinance Services in Urban Punjab: A Customers' Perspective

This paper analyses the qualitative performance of microfinance services in Urban Punjab as perceived by beneficiaries. The success achieving its social objectives, effectiveness systems, role HR and ultimate impact it has on customers been taken into consideration. For this, were asked to fill questionnaires a comparison formal informal service providers was made. factor analysis technique followed weighted average score ranked various indicators. Even though loan policies channels found favorable, they could not transform status poor.